1. Introduction and Acceptance

1.1 These Terms of Use ("Terms") govern access to and use of the website at https://creatorshq.com, mobile applications, facilities, studios, programs and all other offerings (together, the "Services") operated by Creators HQ LLC ("CHQ", "we", "us").

1.2 By applying for membership, paying any fee, accessing the Services, or entering CHQ premises, you confirm that you have read, understood and agreed to these Terms and the Privacy Policy. If you do not agree, do not use the Services.

1.3 If you accept on behalf of an entity, you confirm you have authority to bind it, and "you" includes that entity.

2. Definitions

• "Active Membership": a Free Membership or Premium Membership that (a) has been accepted by CHQ and remains current; (b) in the case of Premium Membership, has all fees due for the current term paid in full and cleared; and (c) is not suspended, terminated, expired or in breach of these Terms. 
• "Authority": any federal, emirate-level or local governmental, municipal, immigration, regulatory, judicial, tax, financial-intelligence or law-enforcement body of the UAE, and any body acting on its behalf. 
• "Creator": a Member engaged in digital media, creative or content activities. 
• "Enabler": a Member or partner that provides services or support to Creators. 
• "Force Majeure Event": any event beyond CHQ's reasonable control, including governmental action, changes in law, immigration or licensing policy, system or internet outages, pandemic, epidemic, fire, flood, severe weather, industrial action, or supply-chain disruption. 
• "Golden Visa Services": nomination facilitation, document review, preparation and submission support and related advisory services for UAE Golden Visa applications. 
• "Guest": any person, including crew, talent, clients, contractors and visitors, admitted to CHQ premises by or on behalf of a Member. 
• "Member": any person or entity accepted into CHQ's membership program. 
• "Member Content": any photographs, video, audio, footage, images, likeness, voice, names, works, or other material created, captured or recorded on CHQ premises, in CHQ Studios, or during CHQ programs or events. 
• "Personal Data": has the meaning in the PDPL. 
• "PDPL": UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data and its executive regulations, as amended. 
• "Free Membership": the CHQ membership tier that carries no membership fee, with the benefits listed in clause 3.2(a). 
• "Premium Membership": the paid CHQ membership tier with the benefits listed in clause 3.2(b). 
• "Summit All-Access Pass", "Summit Creator Pro Ticket": the Summit ticket categories so designated by the Summit Organiser. 
• "After-Hours Access": access to Studios and workspace after 5:00 PM on a business day, as described in clause 7.2. 
• "Studio": CHQ's production, podcast, creative and workspace areas available for booking. 
• "Summit": the 1 Billion Followers Summit, organised by its independent organiser (the "Summit Organiser"). 
• "Third-Party Services": services, tools, platforms or advisers provided by independent parties, whether or not recommended, integrated or introduced by CHQ.

3. Scope of Services and Member Benefits

3.1 CHQ may provide creative, educational and business-support Services, including Studio and workspace facilities, workshops, mentorship, consultations, events and networking, and the tier benefits below.

3.2 Membership Tiers. CHQ offers two membership tiers: (a) Free Membership includes: (i) access to the CHQ workspace and facilities; (ii) the ability to book CHQ Studios, the auditorium and the podcast room at standard rates; (iii) access to standard CHQ workshops; and (iv) a twenty-five percent (25%) discount on one (1) Summit ticket purchase, in accordance with clause 3.4. (b) Premium Membership includes: (i) Golden Visa nomination and relocation services, subject to clause 8; (ii) consultations with social media platform representatives, subject to their availability and terms; (iii) one (1) Summit All-Access Pass; (iv) access to Studios and the podcast room at discounted rates; (v) After-Hours Access on request, subject to clause 7.2; (vi) access to CHQ's latest creator tools, subject to clause 3.5; and (vii) one (1) Summit Creator Pro Ticket, in accordance with clause 3.4. (c) Benefits apply only to the tier held, accrue only while the membership is an Active Membership, and are personal to the Member. Free Members have no entitlement to Premium benefits. CHQ may add, modify, suspend or withdraw any benefit at any time (subject to clause 3.4), and benefits are not guaranteed for any minimum period. "Standard" and "discounted" rates are those published or notified by CHQ from time to time and may change.

3.3 Certain Services may be subject to separate agreements or additional terms. In case of conflict, the separate terms prevail solely for that Service; otherwise these Terms apply.

3.4 Summit Tickets and Discount. (a) Premium Members. A Premium Member whose Premium Membership is an Active Membership on the date of the relevant Summit (or the relevant discounted-rate event, if applicable) may be eligible for one (1) Summit All-Access Pass and one (1) Summit Creator Pro Ticket for that Summit edition. (b) Free Members. A Free Member whose membership is an Active Membership at the time of purchase may be eligible for a twenty-five percent (25%) discount on the price of one (1) Summit ticket, applied to the Summit Organiser's published price for the ticket category selected. The discount is available only through the redemption channel designated by CHQ or the Summit Organiser. (c) Tickets and discounts are subject to availability, allocation limits, and the Summit Organiser's terms, entry conditions, and cancellation, postponement or rescheduling policies. (d) Tickets and discount entitlements are personal to the named Member, non-transferable, non-resalable, and have no cash or other value. They cannot be exchanged for cash, credit or any other benefit or ticket category, and any unused entitlement lapses after the relevant Summit. (e) Claiming or redeeming a ticket or discount is Use of the Services under clause 5.3 (in respect of any renewal refund window). (f) CHQ is not the Summit Organiser and is not liable for any cancellation, postponement, change of venue or format, capacity limit, refusal of entry, pricing, or other act or omission of the Summit Organiser. CHQ may withdraw or reallocate a ticket or discount for breach of these Terms, misuse, resale or transfer. (g) Lapse, downgrade, suspension or termination of a membership before the Summit (or before purchase, for the discount) forfeits the related entitlement, with no refund or compensation.

3.5 Creator Tools. Access to creator tools is provided "as is" and "as available", for the Member's own use during an Active Membership. Tools may be changed, replaced or withdrawn at any time. Third-party tools remain subject to their licensors' terms (clause 9), and no warranty of fitness, availability or results is given.

4. Membership Eligibility and Application

4.1 Membership is open to individuals aged 18 or over and to entities validly registered under UAE law.

4.2 Applicants must provide accurate, complete and current information and must update it promptly. CHQ may accept, reject, suspend or revoke any application or membership at its discretion, and may request verification documents at any time.

4.3 Free Membership and Premium Membership are issued on the basis notified at sign-up Premium Membership is offered on an annual basis only, for a term of twelve (12) months from the date of activation. Premium Membership renews per clause 5. Free Membership carries no fee, continues until terminated, and CHQ may review its eligibility or end it at any time on notice. A Free Member may upgrade to Premium on payment of the applicable fee. A Premium Member who does not renew, or whose membership is terminated, reverts to Free Membership only if CHQ so confirms in writing.

4.4 Memberships are personal, non-transferable, and may not be shared, sublicensed or resold. Credentials must be kept confidential; the Member is responsible for all activity under its account and access credentials.

5. Fees, Payments, Automatic Renewal

5.1 Fees. Free Membership carries no membership fee, and clauses 5.2 to 5.5 and 6.1 apply to Premium Membership. Fees are as published on the Website or communicated in writing. CHQ may change fees for any renewal period on at least thirty (30) days' notice.

5.2 Automatic Renewal. Memberships renew automatically for a period equal to the expiring term, at the then-current fee, unless the Member submits written notice of non-renewal at least thirty (30) days before the renewal date through the channel designated by CHQ. By providing a payment method, the Member authorises CHQ to charge it for each renewal.

5.3 Refund Window. If a Member is charged for an automatic renewal, the Member may request cancellation of that renewal and a full refund of that renewal fee only if both conditions are satisfied: (a) the written request is received by CHQ before the end of the tenth (10th) day following the renewal date; and (b) the Member has made no Use of the Services from the renewal date until CHQ receives the request. "Use" means any of the following, by the Member or any Guest: logging in to any CHQ platform, app or account; accessing any CHQ premises; making, modifying or attending a booking; using any equipment, workspace, discount, credit or membership benefit; claiming, accepting or registering for any ticket, event or program place; or receiving any Golden Visa Service step. CHQ's access, booking and system records are conclusive evidence of Use, absent manifest error. Any Use, however minor, is irrevocable acceptance of the renewal from the renewal date, forfeits the refund right, and renders the renewal binding and payable in full. Refunds are made to the original payment method within 30 days of approval.

5.4 Payment Methods. Payment may be made by approved online gateways. Gateway charges are borne by the Member.

5.5 Late or Failed Payment. If any amount is unpaid on its due date, CHQ may, immediately and without notice, warning, or any court or judicial notice: (a) suspend or restrict physical and digital access, bookings and benefits; (b) cancel bookings; (c) suspend or terminate the membership. The parties agree that, to the fullest extent permitted by law, termination under this clause takes effect without the need for a court order or judicial notice. Suspension does not pause fees or extend the membership term. Fees remain due for the full term.

5.6 Taxes. Fees are exclusive of VAT and other taxes, which are added as required by UAE law.

6. Refund and Cancellation Policy

6.1 No Refund. All fees, whether paid in full or in instalments, are non-refundable, except (i) as provided in clause 5.3, (ii) where CHQ expressly approves a refund in writing, or (iii) where mandatory law requires otherwise.

6.2 Golden Visa and Licensing Services. Golden Visa Services are a benefit included in Premium Membership and are not charged separately. They form part of the annual Premium Membership fee, and no separate or additional fee is payable to CHQ for them. Accordingly: (a) The Premium Membership fee is non-refundable under clause 6.1. No part of it can be refunded, apportioned, credited or set off because the visa service wasn't requested or used, was delayed, or the application was rejected, withdrawn, suspended, cancelled or unsuccessful, whatever the cause. (b) No portion of the fee is treated as attributable to Golden Visa Services for refund purposes, and the Member acknowledges the fee covers the whole bundle of Premium benefits whether or not each is used. (c) Fees for other permits, licences or administrative support that are not part of Premium are strictly non-refundable once paid. (d) Fees of Authorities or third parties payable in connection with an application are borne by the applicant and are non-refundable once submitted or incurred.

6.3 Event Cancellations. CHQ may cancel, reschedule, relocate or modify events, programs and Services. CHQ's sole obligation in that case is to offer a credit or a reschedule. CHQ is not liable for the Member's travel, accommodation or other costs.

7. Studio, Facility and Workspace Use

7.1 Access and Booking. Spaces must be reserved through CHQ's booking system, and access is limited to confirmed booking periods. CHQ may cancel, shorten or reassign bookings for maintenance, safety, operational need or breach.

7.2 Operating Hours and After-Hours Access. Facilities operate 9:00 AM–5:00 PM, Monday to Friday. Premium Members may request After-Hours Access to Studios and workspace after 5:00 PM at no additional charge. After-Hours Access is subject to prior request through CHQ's designated channel, CHQ's approval, availability, safety and security requirements, and CHQ's right to refuse, limit or withdraw it at any time. Where approved, no operator or technical support is provided (clause 7.3), and Members use the premises at their own risk (clauses 7.9 and 7.10). It is not a right to unattended access, and the overtime, damage and Guest rules apply in full. Weekend or other out-of-hours access requires CHQ's prior written approval, may be refused or withdrawn, and may carry additional fees.

7.3 Operator Support. Technical and on-site operator support is limited to standard business hours. No assistance is provided outside those hours unless expressly agreed in writing.

7.4 Conduct and Rules. Members and Guests shall comply with these Terms, CHQ's house rules, safety, fire and health protocols, and staff instructions; keep spaces clean and tidy; and use equipment only as instructed. CHQ may remove any person from the premises without refund.

7.5 Studios must be vacated and reset by the end of the booked period. 

7.6 Personal Items and Storage. Items left after a booking may be moved, stored or disposed of. 

7.7 Damage, Cleaning and Repair. Members are liable for all loss or damage to premises, furniture, equipment or property (including specialised production equipment) caused by them or their Guests, whether through negligence, misuse, breach or otherwise, and for excessive cleaning. 

7.8 Guests, Crew and Contractors. Members must ensure Guests are informed of and comply with these Terms. Members are fully and jointly and severally liable with each Guest for the Guest's conduct, injuries, damage, breach of rules or law, and IP or privacy violations, as if committed by the Member. Members must register Guests in advance where required, and CHQ may refuse or remove any Guest. Members are responsible for their Guests' insurance, permits, and releases of talent and locations.

7.9 Personal Property and Data. Members and Guests bring equipment, devices, media, data, cash, valuables and other property to the premises entirely at their own risk. CHQ is not responsible for loss, theft, damage, corruption, deletion, malfunction, or unauthorised access affecting any such property, footage, recordings or data, including files stored on CHQ systems or shared drives. Members are solely responsible for backups, insurance and security, including insurance for expensive media equipment. CHQ does not act as bailee or custodian.

7.10 Injury and Safety Waiver. To the fullest extent permitted by UAE law, each Member (for itself and its Guests, staff and contractors) accepts that use of the premises, Studios, equipment, workshops and common areas involves inherent risk (including from electrical and lighting equipment, cables, rigging, sound levels, heights, movement and crowds). Each Member voluntarily assumes those risks and releases CHQ, its affiliates, directors, employees and agents from all claims for personal injury, illness, accident or physical harm suffered inside CHQ premises or during CHQ activities, except to the extent caused by CHQ's fraud, gross negligence or wilful misconduct, or where liability cannot lawfully be excluded (including death or bodily injury where the law so provides). Members must report incidents immediately and must not undertake any activity that is unsafe or beyond their competence.

7.11 Prohibited Activities. Illegal, defamatory, obscene, hazardous, discriminatory, harassing, or politically or religiously offensive activity; any content contrary to UAE law, public order or morals; unauthorised filming of other Members or CHQ staff; use of open flames, hazardous materials or unapproved rigging; and any use inconsistent with CHQ's licence or lease conditions are prohibited.

7.12 Recording and CCTV. CHQ premises use CCTV and may record for security, safety and operational purposes. Photographing or recording others in common areas requires their consent.

8. Golden Visa and Government/Regulatory Services

8.1 Nature of Services. Golden Visa Services are available only to Premium Members whose membership is an Active Membership, and are subject to CHQ's eligibility screening and acceptance of the nomination. CHQ provides document review, nomination facilitation and submission support only. CHQ acts solely as a facilitator and nomination conduit. CHQ is not a government entity, is not an immigration or legal adviser (unless separately engaged in writing), and has no authority over, influence on, or control of any decision by any Authority.

8.2 No Guarantee. Approval, rejection, conditions, timing, and continuation of any visa, permit, licence or nomination rest exclusively with the relevant Authority. CHQ gives no guarantee, warranty or assurance of any outcome, timing, or eligibility, and no statement by any CHQ personnel, marketing material or website content is such a guarantee.

8.3 Timelines. Indicative processing time is eight (8) to twelve (12) weeks, starting from the date the applicant receives the nomination email from CHQ. It is an estimate only and not a commitment. Authorities may take longer, request additional documents or suspend processing at any time.

8.4 Regulatory Change. CHQ is not liable for any change (whether before, during or after processing) in immigration law, Golden Visa or other eligibility criteria, government fees, required documents, processing systems, quotas, nomination channels or procedures, or for any suspension or discontinuation of any programme. Fees payable to Authorities may change without notice and any increase is borne by the applicant.

8.5 Applicant Responsibilities. The applicant is solely responsible for the accuracy, completeness, authenticity and timely provision of all information and documents, for meeting all eligibility criteria and for responding to Authority requests. CHQ may rely on all information provided without verification. Misstatement, forgery, or omission may result in CHQ's immediate withdrawal of support, without refund, and CHQ may report it to Authorities. The applicant indemnifies CHQ under clause 11.4 for any resulting loss.

8.6 Authority Fees and After Approval. All fees, charges, deposits and costs payable to any Authority or third party in connection with a Golden Visa application or visa (including application, issuance, renewal, amendment, cancellation and typing fees, Emirates ID, medical testing, insurance and any other government or third-party charges) are borne and paid by the applicant directly, in addition to and separately from the Premium Membership fee, and are not included in or covered by it. Where CHQ pays any such amount on the applicant's behalf, the applicant must reimburse CHQ on demand. Post-approval obligations (residency maintenance, renewals, Emirates ID, medical, insurance, cancellations and compliance) are the applicant's sole responsibility.

8.7 Rejected Applications and Re-Nomination. (a) If an application nominated through CHQ is not approved by the relevant Authority (including rejection, refusal, or denial after review), the applicant may apply to CHQ to be nominated again only after twelve (12) months have passed from the date of the rejection (as shown on the Authority's notice or, failing that, CHQ's records). (b) Any request to be re-nominated before that period has ended will not be accepted, processed or considered by CHQ, and CHQ has no obligation to notify the applicant of the date on which the period ends. (c) Re-nomination is not automatic. It requires an Active Premium Membership at the time of the new request, a fresh application with updated documents, satisfaction of CHQ's eligibility screening, and CHQ's acceptance of the nomination in its discretion, and is subject to clause 8 in full. (d) The Premium Membership fee paid for the period of the rejected application is not credited, transferred or refunded (clause 6.3), and a Member must hold an Active Premium Membership, with all fees paid, at the time of the new request. (e) A rejection does not entitle the applicant to any compensation, extension, replacement service or benefit.

8.8 Golden Visa Services are included in Premium Membership and form part of the annual Premium Membership fee (clause 6.3). That fee is non-refundable, and is not refundable in whole or in part by reason of the outcome of, or any delay in, any application.

9. Third-Party Services and Partners

9.1 CHQ may introduce or collaborate with independent vendors, agencies, consultants, platforms and Authorities. They operate independently, and CHQ is not responsible for their performance, conduct, advice, pricing or availability.

9.2 Dealings with Third-Party Services are at the Member's own risk and governed by the terms of those parties. CHQ disclaims all liability for loss, damage or dissatisfaction arising from them, and makes no endorsement by mention or introduction.

9.3 Links to third-party sites are provided for convenience only.

10. Intellectual Property and Content Rights

10.1 CHQ Ownership. All materials, branding, software, content, and know-how of CHQ's platforms and Services are owned by or licensed to CHQ. Members may not copy, reproduce, adapt, distribute, scrape, reverse engineer or exploit them without CHQ's prior written consent.

10.2 Ownership of Member Content. As between the parties, Members retain ownership of pre-existing works they bring, subject to the licence below.

10.3 Content Licence. Each Member (for itself and on behalf of its Guests, talent, crew and contractors, for whom it warrants it has authority) grants CHQ an irrevocable, perpetual, worldwide, non-exclusive, royalty-free, fully paid, transferable and sublicensable (through multiple tiers) licence to use, reproduce, edit, adapt, publish, display, distribute, communicate to the public, and otherwise exploit Member Content, including names, likeness, voice, and Member handles as they appear in it, in all media, formats and channels now known or later developed (including social media, websites, advertising, press, events, investor materials and archives), for marketing, publicity, promotion, educational and archival purposes, without further consent, notice, or payment.

10.4 Consents and Releases. Members must obtain all rights, releases and consents (including from individuals appearing in, and owners of music, brands or locations in, their content) needed to make the licence in 10.3 effective, and must not bring or create content that CHQ cannot lawfully use. Members waive, to the extent permitted by law, any claim relating to CHQ's exercise of the licence, and any right to inspect or approve uses.

10.5 Credit. Where Member Content is used publicly by CHQ in a way that ordinarily carries credit, CHQ will make reasonable efforts to credit the creator, unless anonymity is requested in writing in advance. Failure to credit is not a breach that affects the licence, and CHQ's sole obligation is to correct the credit prospectively where reasonably practicable.

10.6 Opt-Out for Named Individuals. Members may request in writing that CHQ stop future new uses of identifiable Member Content. CHQ will use reasonable efforts to comply, but need not withdraw existing, published, printed or archived material, and this does not limit the licence for previously created materials.

10.7 Prohibited Content. Members must not upload, create, or display content that is defamatory, obscene, unlawful, contrary to UAE public order or morals, or infringes IP, privacy or other rights. CHQ may remove any content and suspend access without notice.

10.8 Feedback. Ideas and feedback provided to CHQ may be used freely without obligation.

11. Limitation of Liability and Indemnity

11.1 Cap. To the fullest extent permitted by law, CHQ's total aggregate liability arising out of or in connection with the Services and these Terms, whether in contract, tort (including negligence), statute or otherwise, shall not exceed the greater of the total membership fees actually paid by the Member in the three (3) months before the event giving rise to the claim.

11.2 Excluded Loss. CHQ is not liable for indirect, incidental, special, punitive or consequential loss, or for loss of profit, revenue, business, opportunity, goodwill, reputation, followers or audience, anticipated savings, or loss or corruption of data or footage, however arising and even if foreseeable.

11.3 Limits of Exclusion. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under UAE law, including liability for fraud, gross negligence or wilful misconduct. Where any exclusion or cap is found unenforceable, it applies to the maximum extent permitted.

11.4 Indemnity. Each Member shall indemnify, defend and hold harmless CHQ, its affiliates, directors, employees, agents and licensors from all claims, liabilities, losses, damages, penalties, fines, costs and expenses (including reasonable legal fees) arising from or related to: (a) the Member's or its Guests' negligence, wilful misconduct or breach of these Terms; (b) violation of any law or Authority requirement; (c) infringement of any IP, privacy, personality or other right by Member Content or the Member's activities; (d) loss of or damage to facilities, equipment or property, or injury to any person, caused by the Member or its Guests; (e) false, inaccurate or incomplete information or documents provided to CHQ or an Authority through CHQ; and (f) any claim by a Guest, contractor, crew member, talent or third party connected to the Member's use of the Services.

11.5 Claims Period. Any claim against CHQ must be notified in writing within 30 days of the event giving rise to it, failing which, to the extent permitted by law, it is waived.

11.6 Consumer Rights. Where mandatory consumer-protection law applies, nothing in these Terms limits rights that cannot be waived.

12. Use of CHQ Brand and Identity

12.1 Members and users shall not, without CHQ's prior written approval in each case: (a) use CHQ's name, logos, trademarks, domain names, trade dress, or other branding; (b) state or imply any partnership, sponsorship, endorsement, certification, affiliation, agency or employment with or by CHQ; or (c) describe themselves as CHQ representatives, or use CHQ premises as their registered address, or in any way that suggests official status.

12.2 Factual statements of membership, as permitted by CHQ's brand guidelines, are the only exception.

12.3 CHQ may at its sole discretion require the removal or discontinuation of any content, post, or material that misrepresents CHQ or its partners, or could adversely affect CHQ's reputation or public image. Members shall comply promptly (and in any event within 48 hours) and without objection. Failure is a material breach.

12.4 All goodwill arising from any use of CHQ marks accrues solely to CHQ.

13. Force Majeure

CHQ is not liable for delay or failure caused by a Force Majeure Event. Performance is suspended for the duration, and timelines extend accordingly. Where a Force Majeure Event lasts beyond 60 days, CHQ may terminate the affected Service by notice. Fees are not refundable, except that CHQ may in its discretion credit unused, pre-paid fees for Services that could not be delivered.

14. Taxes, Permits and Legal Compliance

14.1 Members are solely responsible for compliance with all laws applicable to them and their activities, including VAT, corporate tax, licensing, media-content and advertising regulations (including any UAE media licence or influencer permit requirements), and regulatory obligations in any jurisdiction.

14.2 CHQ is not responsible for any penalties, interest, fines or legal consequences arising from non-compliance by Members, Guests or Enablers, and CHQ's assistance with permits, licences or compliance does not transfer responsibility.

14.3 CHQ may suspend Services and disclose information to Authorities where it reasonably considers this necessary to comply with law, including anti-money-laundering and sanctions requirements.

15. Privacy, Data Protection and Disclosures to Authorities

15.1 Compliance. CHQ processes Personal Data in accordance with the PDPL and other applicable UAE laws, and as described in the Privacy Policy.

15.2 Data Provided. In using the Services, especially Golden Visa Services, permits, licences and verification services, the Member will provide Personal Data and documents, which may include identification and passport data, contact details, professional details, social media profiles and metrics, financial and bank data, and supporting documents ("Submitted Data"). Members warrant they are entitled to provide all Submitted Data, including of third parties (e.g., family members, staff), and have obtained necessary consents.

15.3 Purposes and Lawful Grounds. CHQ may process Submitted Data to: provide and administer the Services; process nominations and applications; verify identity, eligibility and information; meet legal, regulatory and licensing obligations; establish, exercise or defend legal claims; protect security and prevent fraud; and for CHQ's legitimate operational and marketing purposes as allowed by law. CHQ relies on the Member's consent, performance of the contract, compliance with legal obligations, public interest, and legal claims, and other grounds available under the PDPL, as applicable.

15.4 Authorisation to Disclose to Authorities. By submitting Submitted Data, or using any Service that involves an Authority, the Member gives its express and informed consent, and authorises CHQ, to process, transmit and disclose Submitted Data (including through government portals, agents and channels) to Authorities, and their nominated service providers, as CHQ reasonably considers necessary for the Services, or as required or requested by law, regulation, court order, or Authority. This authorisation covers all submissions and follow-up interactions relating to the same Service (including re-submissions, audits, renewals and amendments), without any separate or additional consent for each submission. Disclosure required by law or requested by law-enforcement Authorities may be made without notice to the extent permitted by law.

15.5 Withdrawal of Consent. Consent may be withdrawn in writing in accordance with the PDPL. Withdrawal does not affect processing already carried out, processing on other lawful grounds (including legal obligations, public interest, contract performance and legal claims), or data already submitted to Authorities, and may prevent CHQ from delivering the Service, without refund.

15.6 Role of CHQ; Authority Handling. CHQ acts as controller of Personal Data for its own operations and as facilitator for submissions to Authorities. Once data is submitted, each Authority acts as an independent controller under its own laws and policies. CHQ has no control over, and to the fullest extent permitted by law is not liable for, how any Authority (or its systems or providers) processes, stores, retains, shares, audits, delays, secures or discloses Submitted Data.

15.7 Sharing with Service Providers. CHQ may share Personal Data with processors and service providers (hosting, payments, CRM, communications, professional advisers) and affiliates, under appropriate contractual safeguards, and, where applicable, transfer it outside the UAE in accordance with the PDPL.

15.8 Retention. CHQ retains Personal Data for as long as necessary for the purposes above and for legal, regulatory, tax and audit requirements, and then deletes or anonymises it.

15.9 Rights and Contact. Data subjects may exercise their PDPL rights (access, correction, restriction, erasure, portability, objection, withdrawal of consent) by writing to ([email protected]). CHQ will respond within the timeframes required by law. Rights are subject to legal exemptions.

15.10 Marketing. CHQ may send service and marketing communications. Members may opt out at any time via the unsubscribe link, but not from essential service notices.

15.11 Security. CHQ applies reasonable technical and organisational measures, but no system is completely secure, and Members provide data at their own risk, subject to CHQ's obligations under the PDPL.

16. Governing Law and Dispute Resolution

16.1 Governing Law. These Terms and any dispute or claim arising from them (including non-contractual disputes) are governed by the laws of the Emirate of Dubai and the federal laws of the United Arab Emirates applicable therein.

16.2 Amicable Settlement. The parties shall first attempt in good faith to resolve any dispute by written notice and negotiation for 60 days.

16.3 Jurisdiction. If a dispute is not resolved under clause 16.2, it shall be subject to the exclusive jurisdiction of the courts of the Emirate of Dubai (the "Dubai Courts"), including their small claims and summary procedures where applicable, and each party irrevocably submits to that jurisdiction and waives any objection to that forum, including on the ground of inconvenient forum.

16.4 CHQ Remedies. Clause 16.3 does not prevent CHQ from seeking injunctive, interim, conservatory or equitable relief (including to protect IP, brand or confidential information), or from enforcing any judgment or payment obligation, in any other competent court or jurisdiction, including where a Member or its assets are located outside Dubai.

16.5 Costs. The unsuccessful party in any proceeding shall bear the reasonable costs and legal fees of the successful party, as the tribunal or court determines.

16.6 Language. These Terms are made in English. Where translated into Arabic, the English version prevails, save where Arabic is required for court proceedings.

17. Termination and Suspension

17.1 CHQ may suspend, restrict or terminate any membership or access, with immediate effect and, where permitted, without prior notice or court order, if the Member: breaches these Terms; fails to pay; engages in misconduct or unsafe or unlawful behaviour; gives false information; harms CHQ's reputation; makes an invalid chargeback; or if CHQ's licence or legal position requires. CHQ may also terminate for convenience on thirty (30) days' notice, in which case CHQ will refund the fees paid for the terminated Active Membership.

17.2 Members may terminate by non-renewal under clause 5.2; no early-termination refund arises.

17.3 On suspension or termination: all access rights to facilities and digital platforms cease immediately, all sums owed become immediately payable, Member Content licences remain in force, and no refund is due except as expressly stated.

17.4 CHQ may delete or retain Member data in accordance with applicable laws and its policies.

17.5 Clauses 5.5, 5.6, 6, 7.7–7.10, 8, 9, 10, 11, 12, 15, 16, 17 and 20 survive termination.

18. Amendments

CHQ may update these Terms at any time. Updated Terms are posted on the Website and take effect on publication (or the later date stated), and where a change is material CHQ will use reasonable efforts to notify Members by email or platform notice. Continued use of the Services after publication constitutes acceptance. A Member who does not accept must stop using the Services and give notice of non-renewal under clause 5.2, and fees for the current term remain payable.

19. Notices

19.1 Notices to CHQ: Email: [email protected]; Address: Creators HQ, Emirates Towers, Dubai, UAE. Notices to Members: to the email address or contact details on the Member's account, or through CHQ's platform, and are deemed received on the next business day after sending. Members must keep their details up to date.

19.2 Written notice by email suffices for all purposes under these Terms.

20. General

20.1 Entire Agreement. These Terms, together with the Privacy Policy, house rules, any booking or program confirmations, and any separate written agreement expressly stated to prevail for a particular Service, constitute the entire agreement between CHQ and the Member and supersede all prior representations, marketing statements and understandings.

20.2 Severability. If any provision is held invalid or unenforceable, it shall be enforced to the maximum extent permitted and the remaining provisions remain in force.

20.3 No Waiver. Failure or delay in exercising any right is not a waiver of it.

20.4 Assignment. Members may not assign or transfer any rights or obligations without CHQ's written consent. CHQ may assign or novate these Terms to an affiliate or successor on notice.

20.5 Relationship. No partnership, agency, employment, franchise or joint venture is created. No Member is an agent of CHQ.

20.6 Third-Party Rights. Except for CHQ's affiliates, directors, employees, and agents (who may rely on clauses 7, 11 and 15), no third party has rights under these Terms.

20.7 Order of Precedence. In the event of conflict: a separate written agreement expressly stated to prevail for a specific Service, then these Terms, then house rules and other policies.

20.8 Interpretation. Headings are for convenience only. "Including" means "including without limitation". CHQ's records are absent manifest error, conclusive evidence of bookings, access, usage, payments and communications.

20.9 Electronic Acceptance. Acceptance by click-through, payment, login, or use constitutes a binding electronic signature and agreement under UAE electronic-transactions law.

By accessing or using the Services, you confirm you have read, understood and agreed to these Terms.